Administration Assistant

In this role, you will provide customer service and administrative support to participants and team members, helping the business achieve its goals. Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks. This is a temporary full-time position up to 12 months and based in Castle Hill.

Responsibilities

Respond to participant and stakeholder enquiries promptly and professionally; Manage leads and support conversion to active participants; Maintain accurate CRM records (Salesforce preferred); Coordinate onboarding processes and stakeholder communication via phone and email; Process invoicing and billing accurately within required timeframes; Contribute to continuous improvement initiatives and quality service delivery; Participate in team meetings, training, and performance reviews

Requirements

Experience in Disability, Aged Care, Healthcare, or lived experience; Tertiary qualifications in Administration/Business Support or relevant experience; Strong communication and stakeholder management skills; Excellent planning, organisational, and relationship-building abilities; Proficiency in Microsoft Office (especially Excel); Experience with CRM systems (Salesforce highly regarded); High level of self-motivation and attention to detail

Nice to have

Salesforce

Benefits

A flexible, supportive, and friendly team environment; Ongoing training, career progression, and professional development opportunities; An attractive salary; Comprehensive Employee Assistance Program; Paid parental leave with top-up opportunities; Discounts at major retailers and an employee recognition program