Aftermarket Parts Sales Manager

Responsibilities

Develop and implement comprehensive sales and marketing strategies to achieve company objectives; Develops relationships with dealers to maintain a strong relationship; Develops sales promotions; Handles customer complaints immediately and according to the dealership’s guidelines; Ensures that all dealership purchases are properly accounted for before payment is made; Assists lease with the accounts team and support in the collection of past-due accounts; Forecasts goals and objectives for the department and strives to meet them; Hires, trains, motivates, counsels and monitors the performance of all parts department staff; Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public; Responsible for parts pricing and monitoring local competition to ensure pricing stays competitive; Establishes individual parts inventory levels and balances them for maximum turnover; Monitors and adjusts inventory to minimise ageing stock; Supervises sop and inventory for new models; Sets and enforces a policy on the special ordering of parts; Ensuring customer expectations are met; Analysis of sales to both dealers and customers on monthly basis; Ensures that the same high-quality level of service provided to external & internal customers; Works with the service manager to ensure a timely turnaround of parts needed for internal jobs and warranty; Attends managers meetings and holds daily department meetings; Monitors parts department employee overtime records; Coordinates a prompt, efficient and timely flow of paperwork; Monitors daily reports / KPI’s to ensure sales and dispatch productivity; Takes advantage of all manufacturers’ inventory co-op advertising; Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction; Other duties as assigned

Requirements

Solid experience in fast-paced environment, familiar with heavy machinery manufacturing industry, previously worked in parts, and warehouse environment; Excellent customer service and communication skills, including by telephone, email and in face-to-face situations; Strong leadership and team management skills; Flexibility dealing with changes in demand, tasks, and processes; Strong attention to detail; Computer literate; Work on own initiative, be proactive and manage customers and workload with little intervention from the management team; Good time management and prioritisation skills

Benefits

generous holiday; pension provisions