Assistant General Manager

Summary: As Assistant General Manager, you will assist in overseeing daily operations at our Yorktown Heights location, supporting a team of staff including swim instructors, lifeguards, and customer service representatives. Your responsibilities will include maintaining facility standards, assisting with marketing efforts, and promoting our core values to enhance customer satisfaction.

Responsibilities

Assist in managing day-to-day operations according to Goldfish Swim School standards; Support and coach staff to deliver high-quality swim instruction and facilitate optimal performance; Collaborate with Deck Supervisors on class scheduling, customer service, and staff training; Provide training and guidance in sales and marketing initiatives; Assist in maintaining retail and vending operations; Support private party operations to ensure adherence to operational procedures; Familiarize yourself with scheduling and administrative software to optimize facility operations; Assist in maintaining a safe and sanitary swim environment, adhering to safety protocols; Participate in employee engagement activities to foster a positive workplace culture; Support implementation of Emergency Action Plans and safety procedures

Requirements

3 years of leadership experience at the supervisory level; Problem solver and creative thinking skills to identify and resolve challenges that students encounter; Experience with Customer Relationship Management (CRM) software and sales tracking; Experience with payroll systems and employee scheduling software; Excellent leadership, communication, and interpersonal skills; Positive attitude and a genuine desire to make a difference in the lives of children and families in our community; Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun); Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm); Must pass background examinations (included with training)

Nice to have

College degree preferred; Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred; Ability to work with children; Strong aquatics background, including instruction and lifeguard experience is desired; Experience hiring, managing, and training teams; Business experience in membership sales is ideal; Experience with maintenance of pool equipment and pool sanitation systems; Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment

Benefits

401(k); Employee discounts; Paid time off; Flexible schedule; Paid training