Assistant General Manager

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

Responsibilities

Understand the center’s key KPIs and financials to make informed and responsible business decisions; Build and maintain relationships with KidStrong families to align with core values and provide exceptional customer service; Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.; Daily, weekly, and monthly cleaning and maintenance of the center; Communicate any Coach schedule changes using appropriate scheduling and communication platforms; Sell and schedule events such as camps and parties to maximize center profitability; Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool; Finalize sales and bookings generated through online self-sign-up flow; Source and attend local events to increase brand awareness and drive incremental leads and memberships; Foster a coaching culture; Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality; Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates; Manage and support ongoing professional development of staff through LearnUpon; Communicate professionally with co-workers in Slack and Email; Coach students by delivering an evolving curriculum focused on Brain, Physical, and Character development for ages walking to 11 years old; Use the KS Coaches App to record data; Work in a physically intensive environment, covering miles and moving equipment up to 25 pounds; Be comfortable physically working with kids to ensure technique and safety; Approximately 5-10 coaching hours per week

Requirements

Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old; Passion for working with children; Comfortable speaking to parents/guardians regarding a variety of topics; Achieve Coach Certification through the HQ Training and Certification team; Complete training through LearnUpon as required by the HQ Training and Certification team; Practical work experience with Google and Microsoft platforms; Intermediate knowledge of physiology, exercise techniques, and body mechanics; CPR certified; Must be able to work in a physically intensive environment; Must be comfortable physically working with kids to ensure proper technique and ensure student safety

Nice to have

Prior experience as a pediatric OT/PT is a plus, but not required; Previous experience in management is preferred but not required; Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required

Benefits

Bonus based on performance; Competitive salary; Dental insurance; Employee discounts; Flexible schedule; Free food & snacks; Free uniforms; Health insurance; Opportunity for advancement; Paid time off; Training & development; Vision insurance