Assistant Manager (04375) 2065 W Power Plant Pkwy

MAKE GREAT PIZZA — AND MORE — POSSIBLE

Be a part of the world's #1 Pizza company and watch your career grow!

SUMMARY: The Assistant Manager is responsible for all things that happen during the shift. This includes cost controls, inventory control, cash control, and customer relations.

Salary: $17.50 per hour

RESPONSIBILITIES

(40%) Manage Store Operations and Drive Results

- Comply with and manage any applicable local food safety requirements for certification of the team

- Inspect and correct store cleanliness and image issues

- Delegate regular or routine tasks (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)

- Prep the store at closing so it’s ready for opening

- Manage, communicate, and improve service times during a shift

- Complete inventory process correctly when needed

- Serve as manager-in-charge for opening and closing shifts with support from GM or AGM

- Assists with making schedules

- Perform quality checks on all orders to ensure product meets standard

(20%) Build an Effective Team

- Partner with your AGM and GM to create a positive environment in the store

- Support the onboarding process for candidates and new team members

- Answer basic questions about career paths at Domino’s

- Train staff on various team member tasks

- Recognize and correct behaviors that violate policy

- Set consistent expectations and hold others accountable to them

(20%) Provide Best in Class Customer Service

- Build relationships with new and frequent customers

- Review and respond to customer feedback

- Understand menu items and describe the products to customers when needed

- Monitor team performance from a customer’s point of view

- Coach the team on upselling orders

- Ensure the team remains in proper image throughout the duration of the shift

- Drive service results and address areas of opportunity

(10%) Maintain Food Safety and Team Member Safety

- Promote team member safety inside and outside of the store by consistently communicating the importance of safety

- Ensure team members are completing required training in a timely manner

- Execute correct procedures for safety and security incidents

- Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols

- Take responsibility for watching, preventing and reacting to any shortages in the store

(10%) Operate and Troubleshoot Technology

- Introduce or train on new technology with support from an AGM or GM

- Check, operate, and troubleshoot systems as directed by an AGM or GM

- Leverage recommended operations technology to complete and track routines

Requirements

Prior experience in a management role or similar experience preferred; Prior experience in a customer service or applicable role preferred; Demonstrated ability to lead by example and ensure accountability from team; Ability to problem solve and resolve customer concerns and/or complaints; Proven ability to work as a part of a team to achieve a common goal; Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator); Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed; Must embody Domino’s Values, Do the Right Thing, Put People First, Create Inspired Solutions, Champion our Customers, and Grow and Win Together