Assistant Relationship Manager, Enterprise

Enterprise Business helps large, often multinational organizations solve complex financial challenges, including moving money globally, managing treasury operations, embedding financial services across borders, and replacing fragmented financial workflows with one global system built to scale. The role works from the Hong Kong office five days a week.

Responsibilities

Own and grow a portfolio of Enterprise customers in Hong Kong, building trusted relationships and helping them get more value from Airwallex, with a focus on Payment Acceptance and Point of Sale use cases; Drive adoption, onboarding, post-launch optimisation, retention, and expansion by understanding each customer's payment flows, operational setup, and growth priorities; Partner closely with Sales, Product, Operations, Strategy, and other internal teams to resolve issues, share customer feedback, and deliver strong commercial and customer outcomes

Requirements

2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role; Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment; Strong relationship management skills and confidence working with multiple stakeholders across customer organisations; Commercial acumen and the ability to balance customer value, retention, and growth outcomes; Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution; Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment; Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin); High ownership, attention to detail, and willingness to learn

Nice to have

Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions; Experience using Salesforce or similar CRM tools; Experience managing and growing Enterprise customer accounts; Experience supporting customers through onboarding, implementation, go-live, and post-launch optimisation; Experience identifying upsell, cross-sell, and expansion opportunities across a product suite