Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. O'Reilly Auto Parts has a proven track record of growth and stability and believes in a strong promote-from-within philosophy.

Responsibilities

Support the Store Manager in sales, customer service, store appearance and store operations; Manage the store during the Store Manager's absence and/or when working opposing shifts; Lead the store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom, including team member execution of customer service programs; Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours; Assist the store manager in setting team member goals, providing feedback, coaching/mentoring team members, and ensuring training is current; Assist in the hiring process, including recruiting tasks, interviews and candidate evaluation; Ensure telephones are answered according to company policy; Ensure buy online/ship to store, transfers and DC orders are processed in a timely manner and customers are contacted upon arrival; Utilize the electronic outside purchase order ledger for special orders and outside purchases; Ensure retail returns and exchanges are processed efficiently, refunds are issued accurately, and returned merchandise is handled correctly; Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store; Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed; Ensure team members comply with company policies on schedules, approved deviations and clocking in/out; Perform store opening and closing duties, including day-end procedures, deposits, security and alarm procedures, and securing delivery vehicles; Assist the store manager in maintaining the store building, parking lot, signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification; Fluency in multiple languages (Spanish is highly desired)

Nice to have

Certified Parts Professional Certification; ASE Certification; Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth