Associate Account Manager, SLED

Keeper is hiring a driven SLED (state, local, and higher education) focused Associate Account Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Responsibilities

Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows; Carry a revenue quota to meet or exceed sales targets within assigned accounts; Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts; Work with clients to negotiate contract renewals, cross-sells and upsells; Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews; Navigate SLED-specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements (e.g., FedRAMP, StateRAMP, CJIS, etc.); Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions, aligning Keeper solutions with mission-driven objectives and budget cycles; Understand public sector funding models and budget timelines to effectively position renewals, expansions, and multi-year agreements; Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals; Advise customers on best practices for securing and protecting their business against password related breaches; Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle; Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers; Understand and navigate account procurement practices to negotiate licensing contracts; Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space; Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.; Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert; Drive customer advocacy in the form of references, referrals, and case studies; Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas; Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives; Contribute towards the development of a strong team environment by upholding high work standards; Jump at opportunities to go the extra mile to ensure our customers are supported and successful

Requirements

2+ years of experience within software or tech sales (with a focus on upselling and expansion); 1+ years of SLED or government sales experience within software or tech sales; Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support; Experience working in IAM or cybersecurity industry; Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise; Experience working with and selling to Enterprise organizations, IT and Cyber Security Executives; Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value; Energetic and self-motivated; a team player who is also a proactive and creative problem solver; Aptitude for learning software; strong with business applications; Ability to manage multiple priorities while maintaining strict attention to details; Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations; Working knowledge of Salesforce.com

Nice to have

Undergraduate degree preferred (BA/BS)

Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships); Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life; Voluntary Short/Long Term Disability Insurance; 401k (Roth/Traditional); Generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)