Associate Clinical Oncology Specialist

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patient adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems, and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.

Responsibilities

Work with assigned COS to grow, maintain, and support existing customers; Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth; Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist; Assess the needs of medical professionals and staff members with focus on customer support, coordination of logistics, and problem-solving; Become an expert on all Natera Oncology products and processes; Educate medical professionals on tools and resources that Natera provides to facilitate test order management; Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume; Be a key team player within the sales organization and partner with internal stakeholders to achieve the best outcomes for the patient and provider

Requirements

Associate's degree with a minimum of 3 years of relevant experience; Medical assistant, clinical support, patient liaison, or nursing background in oncology or a minimum of 2 years of medical sales experience; Thrives in ambiguous environments; Exceptionally bright, flexible, self-motivated, and results-oriented with strong interpersonal and analytical skills; Ability to think strategically as well as execute tactically; Must act with a sense of urgency; Strong desire to work in a fast-paced environment and work independently; Excellent organizational and communication skills (written and verbal); Effective time management skills; Proficient in Microsoft PowerPoint, Excel, and Gmail; Fluent in understanding data spreadsheets and technologies; Demonstrated ability to quickly learn software and reporting systems; Ability to use a computer keyboard, communicate over the telephone, and read printed material; Willingness to work outside normal working hours (evenings and weekends) at times; 25-50% travel required

Nice to have

Bachelor's degree preferred

Benefits

Uncapped commission; Car allowance program; Restricted Stock Units (RSUs); Comprehensive medical, dental, vision, life, and disability plans; Free testing for employees and immediate family; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program