Associate Director, Business Development (Relocation Support Provided)

This is a seat for someone who is commercially savvy, brings monetization ideas of their own, and arrives with a book of business already in hand. It's a strategic role with a broad mandate over key merchant relationships and commercial negotiations, not a caretaker seat. You'll operate with real autonomy over your own portfolio, while partnering closely with the Head of Business Development to shape the wider business development strategy, pipeline, and team. Note: This role is based in Austin, Texas. Relocation support will be provided for successful candidates.

Responsibilities

Own and grow a portfolio of strategic merchant relationships, structuring and negotiating commercial terms that drives revenue growth; Lead renewals and expansions across key accounts, with a focus on unlocking incremental margin and volume, not just maintaining the status quo; Partner with the wider Business Development team on cross-account initiatives, category strategy, and deal structuring best practices; Represent Business Development in cross-functional initiatives with Marketing, Finance, and Product, including partnership campaigns and platform reliability issues that touch merchant relationships; Build and maintain the judgment, relationships, and operating knowledge needed to step into a Head of Business Development level role if the need arises; Contribute directly to Business Development strategy and reporting, including input into board- and leadership-level updates on partnership performance

Requirements

7+ years in business development, partnerships, or account management; Proven track record structuring and closing complex commercial deals beyond managing existing relationships; Strong negotiation and relationship management skills, comfortable representing ShopBack at a senior level with merchant partners; Data-driven and a critical thinker; Leadership-ready; Comfortable with ambiguity and stepping up; Ad-Sales & Media Monetization Expertise; AI-native

Nice to have

Experience in e-commerce, fintech, affiliate marketing, or rewards/cashback

Benefits

Relocation support; Career growth opportunities to take on greater challenges that help you realise your ambitions; Be part of a winning team on a journey to global scale; Competitive compensation based on performance; Candid, open, and collaborative culture where feedback is valued