Automotive General Manager

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long-lasting relationships with our customers. We’re growing fast — and we’re looking for a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success. The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Responsibilities

Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction; Lead, motivate, and develop a team of technicians; Drive sales by ensuring service recommendations are clearly communicated and properly executed; Recruit, train, and develop staff to enhance their skills and promote a positive work environment; Utilize POS systems for transaction processing and financial reporting; Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index); Manage parts ordering and vendor relationships; Enforce compliance with company policies, safety standards, and procedures; Handle escalated customer concerns and resolve issues professionally; Address customer inquiries and resolve issues promptly to ensure satisfaction

Requirements

Previous experience in automotive repair, service, or retail management; Strong leadership, communication, and organizational skills; Ability to drive sales and manage KPIs; Customer-first mindset with a focus on quality and integrity; Strong communication skills, both verbal and written, to interact with customers and team members; Valid driver's license

Nice to have

Experience with POS and shop management systems

Benefits

401(k) matching; Bonus based on performance; Competitive salary; Dental insurance; Employee discounts; Health insurance; Opportunity for advancement; Paid time off; Training & development; Vision insurance; Paid holidays