Barista Quick Service Restaurants (QSR) Lead

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

Responsibilities

Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met; Trains, motivates, mentors and organizes team members; Purchases supplies, beverages and equipment per the direction of the QSR General Manager; Monitors inventory, checks orders and distributes supplies as needed throughout the department; Manages transactions and ensures accurate accounting; Records shift notes and assists with administrative duties such as scheduling when needed; Ensures department complies with all quality, health, safety and sanitation standards; Documents, investigates and resolves guest incidents; Performs other duties as required or assigned

Requirements

High school graduate or equivalent, post-secondary degree preferred; 2+ years of lead or supervisory experience in food service; Math skills and ability to handle money accurately; Strong knowledge of steps of service; Excellent communication and problem-solving skills; Knowledge of coffee and coffee production; Knowledge of Italian cuisine and beverage preferred; Availability to work onsite with a flexible schedule often including evenings, weekends and holidays; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting; Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register