BDC Associate Fixed Ops - Century BMW

At Century BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because

- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- We are technology based - most jobs use IPads or IPhones that we provide.
- Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.; Promptly and accurately enter all customer inquiry data into the CRM.; Generate sales appointments.; Conduct phone surveys to assess customer preferences and quality of experience.; Effectively utilize lead management tools.; Compile all necessary reports, forms and other documentation on a timely basis.; Perform other job-related duties as assigned.; Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Requirements

Excellent verbal and written communication skills.; Strong MS Office Suite computer skills.; Ability to work independently and as part of a team in a fast-paced environment.; Ability to work in call center environment.; Strong organizational and time management skills.; Ability to read and comprehend rules, regulations, policies and procedures.; Demonstrated automotive sales experience; Experience in virtual/online selling; Outgoing, energetic, and passionate people; Be transparent; Take the high road; Willingness to learn; Take ownership; Celebrate small successes