Bottega Veneta Client Advisor, Cancun

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic. We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Cancun.

Responsibilities

Meet and exceed monthly sales goals and KPI’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives; Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI’s and close sales; Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records; Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management; Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company; Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested; Comply with all company policies and procedures; Maintain an environment where all associates are treated fairly and with dignity and respect

Requirements

1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment; Ability to consistently achieve and exceed sales goals and KPI’s; Builds and maintains a loyal client following; Has a genuine interest in fashion and follows industry trends/news; Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented; Possesses strong verbal and written communication; Maintains a polished and well-groomed appearance at all times; Ability to be mobile on the sales floor for extended periods of time; Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season; Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis

Nice to have

Luxury retail sales experience preferred

Benefits

Opportunity to join the Kering adventure and contribute to the development of the business; Endless possibilities to learn and grow; Talent development and internal mobility; Leadership skills development; Stimulating and fulfilling workplace environment; Commitment to diversity and inclusion; Equal Opportunity Employer