Branch Administrator (Vancouver/Coquitlam, BC)

Sterling Crane is looking for a motivated and detail-oriented Branch Administrator who will perform a wide range of business support activities required for efficient branch operations in accordance with Standard Operating Procedures and customer requirements. Key activities of this role include quote and order management, invoicing and customer account management, billing and labor hours processing, customer service and vendor management. This role will support Victoria and Vancouver, BC operations from our branch in Vancouver, BC.

Responsibilities

Quote and order management; invoicing and customer account management; billing and labor hours processing; customer service and vendor management; Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes; Oversee Administrative processes for the Victoria and Vancouver, BC regions as related to time entry and application of union collective agreement clauses, onboarding/offboarding, various accounting duties including month-end reconciliation; Client invoicing inclusive of third-party portal billing, daily costing reporting and payment certifications and aging receivables management; Process supplier payables and ensure recharges are completed; Onboarding and offboarding employees and temporary workers, assisting in setting up new employee training, hardware/software requests, safety orientation, review of employee handbooks; Booking hotels and travel arrangements for hourly workers; Some event management (employee events, venue booking, food); Act as first line of customer service for Branch operations by answering phones, receiving shipments and mail, coordinating with couriers; Create and supply reports as necessary to Management staff; Document control, auditing and other administrative tasks as required

Requirements

High School Diploma (or equivalent) required; 1-3 years administrative experience in related industry; Strong Customer Service skills with the ability to speak fluently with customers under pressure; Solid work ethic and able to work additional hours as needed; Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint; Ability to prioritize work and communicate effectively with multiple departments; Good communication skills, comfortable engaging in verbal, non-verbal, and written communication with strong active listening skills; Ability to assess multiple tasks and develop a plan to complete them in a timely manner; Some travel may be required as needed by business; Must successfully pass pre-employment testing that may include a criminal background check

Nice to have

Experience with unionized payroll environments, Fleet Cost & Care (FCC), or other ERP systems

Benefits

Diverse learning and working opportunities; Comprehensive training; Continuous learning; Professional development pathways