Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full time Branch Manager within PNC's Branch Banking organization, you will be based in Sierra Vista, AZ. 211 S Carmichael Ave. Sierra Vista, AZ 85635. Bilingual fluency in Spanish is preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

Manages priorities through planning and execution to drive all aspects of branch performance; Drives revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well being; Creates a differentiated customer experience, making banking easy in an omni channel environment; Leads and influences the agenda of a broad range of eco-system partners; Accountable for risk management and compliance in a complex business environment; Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members; Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty; Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships; Drives business banking results primarily through business development and community involvement activities; Coaches to consultative selling to drive results and enable customer financial well-being; Leads, coaches and ensures the delivery of a differentiated client experience; Drives the employee experience; Manages operational, human capital, reputational and business risk

Requirements

Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties; Typically 5+ years of related experience; At least 2 years of previous supervisory experience; In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered; Branch Banking Services; Delegation; Digital Awareness; Effective Communications; Managing Multiple Priorities; Sales Management; Ability to serve as Notary Public in the applicable state; Subject to additional background checks as required by Consumer Financial Protection Bureau regulations

Nice to have

Bilingual fluency in Spanish; Accountability; Banking; Client Counseling; Customer Experience (CX); Customer Loyalty; Decision Making; People Management; Proactive Behavior; Results-Oriented

Benefits

medical/prescription drug coverage with a Health Savings Account feature; dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year