Branch Supervisor I

This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch-related functions as required.

Responsibilities

Assisting with the direction and administration of branch operations; Ensuring compliance with established policies and procedures; Overseeing the delivery of exceptional member service; Supervising branch staff; Acting as Branch Manager when needed; Answering Member Advocates’ questions and solving problems; Ensuring members' requests and questions are resolved; Interviewing, hiring, and training Member Advocates; Ensuring branch security; Ensuring branch cash and transactions are in balance; Investigating ATM and Member Service out of balance conditions; Complying with NCUA requirements and registering as a Mortgage Loan Originator; Acting as a Notary Public and Medallion/Signature Guarantee

Requirements

Ability to establish and maintain effective working relationships with other administrative officials and the public; Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization; Ability to operate related computer applications and business equipment; Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures; Ability to turn ideas into action and quantifiable results; Ability to communicate and connect effectively; Ability to inspire trust and confidence from their teams, peers, and organization; Bachelor’s degree or four years related experience and/or training; or equivalent combination of education and experience.

Nice to have

Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel; Understanding of all branch operations and functions; Understanding of credit union services and products; Understanding of Credit Union philosophy; Understanding of Credit Union’s field of membership; Knowledge of legal and regulatory requirements; Knowledge of basic accounting; Relevant industry experience a plus; Strong organizational, project management, and analytical skills

Benefits

Pay-for-performance compensation program including bonuses for all employees; Competitive benefits package