Business Operations Lead

As Headway works to build a new mental healthcare system that everyone can access, we're facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We're pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we're building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes.

Responsibilities

Drive complex, cross-functional initiatives that advance pod-level objectives, identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders; Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain; Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations; Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics, driving accountability across functions without formal authority

Requirements

5+ years of experience in operational roles at high-growth companies; Independently deconstruct complex problems into structured, testable components and work through ambiguity without waiting for full clarity; Proficiency with AI and data tools (e.g., Looker, Excel, SQL, dashboards) to extract insights, validate assumptions, and streamline workflows; Design systems with scale in mind, anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards; Coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication; Take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts; Motivation to make an impact on affordable mental healthcare

Nice to have

Background in consulting, finance, or business operations

Benefits

Medical, dental, vision; HSA/FSA; 401(k) including match for 2027; Carrot Fertility reimbursement; Paid parental, medical and caregiver leave