Care Coordinator/ Auth Scheduling

Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps.

Responsibilities

Completes referrals for patients and coordinates with referring and receiving practices and/or departments; May coordinate and prepare financial estimates for patients; Obtains all authorizations needed; Directs patients to providers in their insurance plan; Reviews benefits and educates patient on insurance coverage; Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers; Reviews schedules and confirms schedules are accurate and time is properly allocated; Follows up on all referrals to ensure no care gaps

Requirements

High School Diploma or GED; Computer experience; Customer service experience; Must be able to sit for long periods of time and work in a fast-paced office environment; Should be able to bend and lift up to 10 lbs

Nice to have

Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies; Knowledge of medical records software

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program