Central Station Technician - Dispatcher

The Central Station Technician will assist and orchestrate the delivery of a safe and secure environment for guests, employees, and patients by running the GRADY HEALTH SYSTEM Public Safety – Central Station. The job duties require the monitoring of closed circuit television systems with 325 plus cameras, 400 plus alarm circuits used as panic or duress buttons by Grady staff, digital video (newer technology), the HUGS infant and children protection systems, burglar alarms for clinic and pharmacy areas, and 68 elevator talk boxes or emergency phones. The Technicians dispatch calls to over 35 security officers, as well as, security management staff while monitoring and controlling radio traffic, answering the phone, noting and responding to alarms, and keeps Central Station functioning at a professional level. Central Station is the nerve center for the Public Safety Department of the GRADY HEALTH SYSTEM.

Responsibilities

Monitor closed circuit television systems with 325+ cameras; Monitor 400+ alarm circuits used as panic or duress buttons; Monitor digital video systems; Monitor HUGS infant and children protection systems; Monitor burglar alarms for clinic and pharmacy areas; Monitor 68 elevator talk boxes or emergency phones; Dispatch calls to over 35 security officers and security management staff; Monitor and control radio traffic; Answer the phone; Note and respond to alarms; Keep Central Station functioning at a professional level

Requirements

High School diploma or G.E.D. required; Dispatcher experience

Benefits

Medical, dental, vision, and prescription drug coverage; Retirement savings plans with employer contributions, life insurance, and disability coverage; Paid time off, holidays, and family leave benefits; Tuition reimbursement, professional development programs, and opportunities for advancement; Employee Assistance Program (EAP), wellness initiatives, and discounts on services