Certified Field Performance Technician

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license; 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry; High School diploma required; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player, looking to succeed; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, knowledge of electrical principles as it pertains to solar interconnection/tie-in and code, understanding of interconnection activities and basic construction principles; Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards and encourage others to work safely; Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, remains tactful when communicating; Results Driven: Proven ability to meet deadlines and key metrics, works independently and as a team player, drives results in a fast paced team based environment, willing to assist teammates and build strong relationships; Problem Solving: Solid logical decision making and troubleshooting skills, ability to problem solve timely and effectively, exercises good judgment, takes ownership of issues and escalates appropriately; Physical demands: ability to transport materials/equipment up to 50 lbs frequently and 100 lbs with assistance, work on rooftops, climb ladders, work in outdoor weather conditions, use fine motor skills, work at heights, walk on rafters/tiles/shingles, distinguish colors, work in confined spaces, hear verbal commands, work with chemicals with protections

Nice to have

PV design or PV electrical experience

Benefits

Power+ program; Training across different teams