Claims Coordinator

Operating a large, owned fleet means a steady flow of auto and general liability claims—and a steady flow of correspondence from carriers, adjusters, and attorneys. As Claims Administrator/Coordinator, you are the responsive front line of claims operation: reporting new claims quickly, keeping every file moving, and making sure nothing (a demand, a subpoena, a document request) falls through the cracks. You free up our Claims Manager to focus on strategy and severity while you own intake and day-to-day coordination.

Responsibilities

Handle first notice of loss (FNOL): intake new claims and report them promptly and accurately to carriers/TPAs; Own the claims inbox: acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs; Gather and distribute claim documentation, including police reports, Samsara telematics and dashcam footage, driver statements, trip and vehicle records; Log and route time-sensitive items (demand letters, subpoenas, litigation notices) and escalate per protocol; Maintain a clean, current claims log / RMIS and track status, deadlines, and open items across all files; Produce regular claim status and open-inventory reports for the Claims Manager and Risk leadership; Process certificate-of-insurance and coverage-confirmation requests tied to active claims

Requirements

2–4 years in claims, insurance, TPA, or agency support, ideally with auto/commercial fleet exposure; Excellent written communication and a service mindset; Strong organization and attention to detail; Comfort with claims systems / RMIS and standard office tools

Nice to have

Adjuster license (or willingness to obtain); Familiarity with telematics/dashcam evidence

Benefits

Medical, Dental, Vision, Disability, and Life Insurance; Flexible Spending Account / Health Savings Account Options; 401(k); Equity; Sick Time, Unlimited Flexible Time Off, and Paid Holidays; Paid Parental Leave; Pre-Tax Commuter Benefit Plan