Client Account Executive

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

Benefits

-Work from anywhere within the US for most roles

-Competitive Salary

-Medical, Dental, and Vision Insurance

-Flexible PTO

-401K - 100% vested with ~4% match

-12 Paid Holidays

-Company Laptop

-Reimbursement for home office expenses

-Employee Referral Bonuses

-Short-Term and Long-Term Disability Insurance

-FSA & HSA Options

-Life Insurance

-Personal and Professional Development

-Employee Assistance Program (Mental Health)

-Parental Leave + baby bonus

Responsibilities

Customer Retention & Risk Management; Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).; Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.; Monitor customer health scores, product adoption, and renewal risks.; Upsell & Expansion; Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.; Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.; Add revenue to the overall book of business through existing customer growth.; Executive-Level Customer Communication; Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.; Ensure consistent communication with customer executives to strengthen long-term partnerships.

Requirements

3+ years of experience in account management, customer success, or sales; Experience selling into HR decision makers and navigating complex stakeholder environments; Experience selling SaaS or a subscription-based business required.; Strong experience with CRM (Salesforce preferred) and customer success data analysis; Exceptional executive communication skills, with the ability to influence at all levels.