Client Services Executive

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Bring structure, momentum and exceptional service to a diverse portfolio of auditing and sustainability programs with SGS. Coordinate complex workflows, connect clients and auditors, and help deliver high-quality outcomes across recognised supply chain and environmental schemes.

About the role

Reporting to the Client Services Manager, you will coordinate auditing services across Supply Chain Services and Sustainability programs. You will keep schedules, reporting, corrective actions and stakeholder communication on track while supporting operational and commercial teams.

Ready to make an impact?

If you are an organised coordinator who enjoys connecting people, processes and outcomes, we would love to hear from you. We welcome applications from candidates based across Australia and New Zealand. Apply now and be part of the SGS mission to enable a better, safer and more interconnected world.

Responsibilities

Coordinate second-party audit programs, schedules, reports and corrective action close-outs.; Partner with auditors, clients, program owners, key accounts and internal teams.; Monitor program performance, deadlines, KPIs and business targets.; Maintain accurate client databases, audit records, reports and electronic files.; Coordinate audit approvals and reporting across relevant systems and stakeholders.; Respond promptly to customer, technical and complaint enquiries.; Support sales and account teams with information that helps grow the audit business.; Manage retailer and key stakeholder expectations with clarity and professionalism.; Follow SGS quality, safety, HR, integrity and professional conduct requirements.

Requirements

Experience or a sound understanding of auditing, certification or a related environment.; Strong organisational skills and confidence managing multifaceted schedules.; Proficiency with office systems, client databases and scheduling platforms.; Clear written and verbal communication, with strong stakeholder management skills.; A customer-focused, solutions-oriented approach and the ability to negotiate effectively.; Willingness to complete program training for file review and certification decisions.

Benefits

Build your career with a stable and respected global organisation.; Work in a collaborative, supportive and values-led environment.; Develop broad expertise across auditing and sustainability programs.; Contribute to services that help create a safer, more sustainable world.