Client Success Manager (m/f/d)

We are hiring a Client Success Manager to join our Sales team in Cologne!

Responsibilities

Continuation and renegotiation of existing contracts (renewals) for B2B clients with focus on larger corporate accounts; Analyze existing portfolio, identify data-driven needs for action based on opportunities and risks (up and cross-sells), and initiate measures independently; Contract negotiations with (key) corporate accounts optimizing revenue and margins in coordination with Sales, Customer Success, Legal, and Controlling; Continuous improvement of processes and methods in Client Success; Understand wishes and needs of corporate clients and derive strategies and tactics for contract negotiations and future product improvements

Requirements

Minimum of 3 years experience in contract management & negotiation, sales, or key account management; Results-oriented with a focus on revenue growth; Able to independently assess implications of contract design; High numerical affinity and analytical mindset; Excellent communication skills in German and English; Persuasive negotiator and genuine sales talent; Confident and credible in discussions with executives up to senior management level; Resilient and persistent, able to withstand pressure, manage confrontation in challenging negotiations, and maintain composure under stress; Strong product affinity and ability to represent and promote the solution externally; Excellent Google Sheets skills and high proficiency in data-driven analysis

Nice to have

B2B environment; Experience in pricing processes

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources; Add up to three family members to your plan; Hybrid and remote options; One-time reimbursement to set up home office equipment; Monthly work allowance; Flexible schedule; 30 days paid holiday per year plus annual holidays including extra holiday on birthday; 100% paid parental leave to all new parents; Extended leave and ramp-back period for parents giving birth; Career growth platforms, interactive sessions, personalized development roadmap, internal opportunities; Culture of passionate people, open communication, and diverse perspectives