Cluster Facilities Manager

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Co-Ordinator to support the strategic and operational management of hard and soft facilities services across multiple branch locations, ensuring safe, compliant, efficient and high-quality service delivery.

Responsibilities

Lead and oversee the delivery of hard FM services, including Mechanical & Electrical systems, HVAC, power, lighting, fire systems, lifts, building fabric and cooling tower management; Manage soft FM service delivery, including cleaning, waste management and internal and external planting maintenance; Provide day-to-day leadership to facilities teams, suppliers and specialist contractors, driving a high-performance and safety-focused culture; Ensure full compliance with statutory, regulatory and health and safety requirements, including fire safety, water hygiene, electrical safety and wider H&S legislation; Build strong working relationships with internal stakeholders, occupiers and senior leadership, acting as the key point of contact for facilities operations; Monitor service performance against FM contracts, SLAs and KPIs, supporting cost control, service excellence and continuous improvement

Requirements

Significant experience within Facilities Management, with responsibility for both hard and soft services; Technical background with strong knowledge of building services, compliance requirements and facilities operations; Proven operational leadership experience within a complex, multi-site or multi-location environment; Strong understanding of FM contracts, SLAs, KPIs, supplier management and outsourced service provider performance; IOSH qualification or equivalent health and safety knowledge; Excellent problem-solving, decision-making, communication and stakeholder engagement skills; Strong financial awareness with experience managing budgets, costs and service performance

Benefits

Virtual GP; Salary Finance scheme; Choices flexible lifestyle benefits; Option to purchase up to five extra days' holiday; Critical illness insurance; Dental treatment; Technology products at affordable cost; MiDeals high street discounts; Cycle to Work Scheme; Life cover up to four times salary; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Training and development opportunities; Pension; Life Assurance; Private Healthcare; Employee Shares Schemes; Holiday