COO Central Europe

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This executive role is being newly created to support the continued growth and transformation of our EMEA Central business. Reporting into the EMEA COO organization, the COO Central Europe will serve as the primary deputy to the SVP of Central Europe — present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (Germany, Switzerland, Austria and CEE countries).

The role sits at the heart of the Central Europe leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead. Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region’s most complex deals, the COO’s focus is squarely on customer impact, field leadership, and revenue performance.

The right person gets their energy from winning — from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve.

To be successful in this role you have

JV20

Responsibilities

Act as deputy to the SVP of Central Europe representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements; Drive business performance across Central Europe, holding the organization accountable for targets and outcomes alongside the SVP; Overlook Central Europe Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team.; Represent EMEA COO office in the Central region by ensuring execution of Pan EMEA initiatives and decisions.; Build and sustain senior relationships with customer executives across the region, reinforcing ServiceNow’s value at the highest levels of key accounts; Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process; Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers; Represent Central Europe in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; 5+ years’ experience in field sales management, in a matrixed sales environment in the enterprise software space; Strong operational mindset with a focus on building organizations to scale in a cross-functional capacity; A consistent track record of meeting and exceeding team quotas; Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing; A history of demonstrated skills of sales operational best practices; Strong forecasting and reporting capabilities; Strong Program Management skills and a history of building out sales programs to support Field Sales teams; Strong organization, communication, team work, presentation, problem solving and time management skills; Experience inspiring the team to follow defined best practices; The ability to navigate and collaborate through complex opportunities; A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills; The willingness and ability to travel 50% of the time