Counter Manager

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times; maximising sales through selling, providing excellent service and retail standards; contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines; Understand daily/weekly targets; Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.; Keep up to date with competitor activities and missed opportunities; Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image; Deliver the Brand Strategy, ensuring the delivery of an effective local plan; Plan and implement local marketing & events initiatives, aligned to Retailer activity; Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture; Be an Ambassador for the Brand; Ensure all refunds and complaints are managed in line with Company guidelines; Use digital tools to ensure knowledge is kept up to date; Deliver a consumer recruitment and retention strategy to grow a loyal consumer base; Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations: Plan to ensure the delivery of excellent standards at all times; Review retail standards on a daily basis; Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes; Ensure that all auditable processes and administration are actioned to Company guidelines; Ensure all information requests are fulfilled accurately; Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly; Create and maintain a safe working environment for consumers; Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits. Commerciality: Manage daily replenishment; Maximise sales performance by utilising all commercial reports; Plan and deliver the visual merchandising layout; Identify stock package issues; Effectively manage all promotions and discounts; Identify trends and make suggestions to enhance product performance.

Responsibilities

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused; reflecting a credible and professional Brand image to all internal and external consumers at all times; maximising sales through selling, providing excellent service and retail standards; contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines; understanding daily/weekly targets; ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.; keeping up to date with competitor activities and missed opportunities; effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image; delivering the Brand Strategy, ensuring the delivery of an effective local plan; planning and implementing local marketing & events initiatives, aligned to Retailer activity; delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture; being an Ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life; ensuring all refunds and complaints are managed in line with Company guidelines; using digital tools to ensure knowledge is kept up to date; delivering a consumer recruitment and retention strategy to grow a loyal consumer base; developing up to date knowledge of product in order to ensure an industry leading experience and the product meets the consumer's needs; planning to ensure the delivery of excellent standards at all times; reviewing retail standards on a daily basis; ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes; ensuring that all auditable processes and administration are actioned to Company guidelines; ensuring all information requests are fulfilled accurately; minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly; creating and maintaining a safe working environment for consumers; ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits; managing daily replenishment; maximising sales performance by utilising all commercial reports before making commercial decisions; planning and delivering the visual merchandising layout; identifying stock package issues; effectively managing all promotions and discounts; identifying trends and making suggestions to enhance product performance

Requirements

Experience in a fast-paced retail and/or consumer facing environment; Ability to drive self-development; Commercial understanding and awareness of industry; Effective communication, organisation and prioritisation skills