Cruiseabout Travel Consultant

Turn Your Love of Cruising into a Dream Career! Cruiseabout is searching for cruise enthusiasts to join our West Lakes store. As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

Responsibilities

Be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget; Quote, book, and invoice cruise bookings and packages with accuracy and flair; Achieve monthly sales targets and KPIs; Deliver outstanding service across walk-in, email, and phone enquiries; Maximise every opportunity through upselling and cross-selling; Monitor and action all relevant mailboxes daily; Maintain strong product knowledge to confidently recommend the perfect cruise

Requirements

Passionate, driven, and love working toward results; Proven customer service experience with exposure to sales targets; A keen eye for detail and strong problem-solving skills; The ability to thrive in a fast-paced environment; Motivation, organisation, and a love of exceeding expectations; Passion for cruising

Nice to have

Previous travel or cruise experience; GDS experience

Benefits

Opportunities for onboard ship inspections and exclusive cruise discounts; Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe; Award-winning culture rated 94% Great Place to Work; Backed by Flight Centre Travel Group Australia, a certified Great Place to Work (ANZ); Equal Opportunity Employer; Tailored Learning & Development pathways including in-depth cruise product training; Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and employee share plan; Endless career opportunities across a global network with promotion from within; Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives; Employee Assistance Program for you and your family; Awards nights, team celebrations, and opportunities to attend global conferences (Bangkok 2026); Paid parental and volunteer leave plus opportunities to support charities through Workplace Giving; Commitment to responsible and sustainable practices; Support for Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave