Customer Project Management (OEM)

Serve as the front-end contact for all customer enquiries related to engineering and quality topics. Coordinate closely with customers in the North region to understand requirements, issues, and expectations. Participate in technical discussions with customers and internal teams to support project execution and issue resolution. Support part handling analysis (PHA), including failure analysis and root cause identification. Work with cross-functional teams (Engineering, Quality, Manufacturing, Sales) to ensure timely and effective solutions. Drive customer satisfaction by ensuring quick response, transparency, and follow-up on open topics. Support new project discussions, product introductions, and change management from a customer interface perspective. Ensure proper documentation and tracking of customer issues and actions.

Responsibilities

Serve as the front-end contact for all customer enquiries related to engineering and quality topics; Coordinate closely with customers in the North region to understand requirements, issues, and expectations; Participate in technical discussions with customers and internal teams to support project execution and issue resolution; Support part handling analysis (PHA), including failure analysis and root cause identification; Work with cross-functional teams (Engineering, Quality, Manufacturing, Sales) to ensure timely and effective solutions; Drive customer satisfaction by ensuring quick response, transparency, and follow-up on open topics; Support new project discussions, product introductions, and change management from a customer interface perspective; Ensure proper documentation and tracking of customer issues and actions.

Requirements

BE; 10 to 15 Years