Customer Success Intern

BLP helps finance and operations teams worldwide remove manual work from their core business processes with an agentic platform. The company serves over 550 enterprise customers across 1,300+ deployed projects. This six-month, in-person internship is based at the HQ in central Zurich or in Munich. The intern works at the intersection of technology and business, handling customer requests, improving automation on live customers, and supporting project teams in bringing new customers live. The role offers a path to permanent roles as AI Automation Specialist, Project Manager, or Customer Success Engineer.

Responsibilities

Answer incoming customer requests, own them end to end, and confirm with the customer that the issue is fixed; Work out why a workflow, document or posting did not behave as expected, and adjust configuration where that is the right fix; Support Consultants in raising automation on live customers by analyzing where documents still need manual work; Support project teams in bringing new customers live, including configuration, workflow testing and go-live preparation; Recognize when a problem is bigger than one case and hand it on with proper evidence; Join customer calls to work through urgent issues directly, as experience grows; Take on initiatives beyond the day-to-day that should be fixed once rather than answered repeatedly; Document what you learn

Requirements

Enrolled in or recently completed a Bachelor's or Master's in business, economics, information systems, engineering, computer science, or something adjacent; German and English, both fluent; Strong analytical thinking and comfort working with data; Genuine interest in enterprise software, AI, and how large organizations actually run

Nice to have

First exposure to ERP systems; SQL; APIs; Process modeling

Benefits

Real responsibility from week three, not shadowing; A steep learning curve on live enterprise systems, across support, automation and delivery; Direct access to engineers, product managers, and the people running our customers' finance operations; Employee ownership in a majority employee-owned company with a best-in-class stock option program; Amazing team of driven and collaborative innovators; Visits and offsites, including collaborative team offsites