Customer Success Manager | Junior - Mid

Salary range: 1500 - 1900 EUR gross per month

Responsibilities

Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries; Step in where our AI support couldn't resolve the question, and close the loop with a human touch; Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks; Help new users get started: onboarding questions, workspace setup, pointing people to the right features; Keep customer records tidy in our CRM and document recurring questions; Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time; Spot happy customers ready to grow and unhappy ones at risk.

Requirements

1–3 years in a customer-facing B2B role customer success, support, account management, or similar; Excellent written and spoken English and Lithuanian, clear, warm, and professional in every message; A genuine service mindset: patience, empathy, and pride in solving things properly, not just quickly; Comfortable with modern SaaS tools and curious about AI, you don't need to be an engineer, but you enjoy learning how the product works; Organized and self-driven: you can prioritize a busy queue, know when to escalate, and always follow through; Hands-on experience with AI tools; Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.

Benefits

Professional growth . Internal and external events, online training, conferences, books - everything you need to reach your full potential.; Health benefits . Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.; Team spirit . Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.; More free time . Stay with us and additional vacation days will be added to your calendar.; Additional paid leave . Additional days are covered by us in cases of illness or special occasions.; Flexibility . Flexible working time arrangement.