Department Coordinator IV

The Interpreter Services Department Coordinator provides administrative support to the Associate Director of ASL Interpreter Services and Patient Care, the Associate Director of Spanish and Foreign Language Interpreters, and managers of Interpreter Services as needed. They complete all phases of the billing process, coordinate all language translations for UR Medicine and act as the liaison for all vendors including telephonic and document translation services (ordering, billing and consultation).

Responsibilities

Provides administrative support to the Associate Director of ASL Interpreter Services and Patient Care, the Associate Director of Spanish and Foreign Language Interpreters, and managers of Interpreter Services as needed; Completes all phases of the billing process; Coordinates all language translations for UR Medicine; Acts as the liaison for all vendors including telephonic and document translation services (ordering, billing and consultation); Coordinates meetings/conference rooms; Coordinates document translations for UR Medicine departments; Manages the billing for UR Medicine Interpreter appointments requiring reimbursement; Serves as liaison for UR Medicine departments and CYRACOM/Language Line vendor; Participates in Department Committees, including Lean Performance Improvement; Other duties as assigned

Requirements

Associate's degree and 3 years of progressively responsible experience in administrative support required; Or equivalent combination of education and experience; Proficiency with Microsoft Suite, FileMaker Pro, virtual collaboration tools (Zoom, Box), Adobe, etc. required; Office procedures, database entry principles, customer service and public relations principles, principles of math, mailing and distribution methods, training principles, leadership principles, intermediate to advanced budget administration principles, inventory and supply maintenance principles, event planning required; Ability to effectively communicate and interact, both verbally and in writing, with all people required

Nice to have

Intermediate knowledge of hardware and software functionality preferred; Bilingual in Spanish/English and interpreter experience in health care setting preferred