Department Manager, Edinburgh

As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience; Analyse sales data and collaborate with the Store Manager to maximise department performance; Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards; Support recruitment efforts and ensure effective onboarding and training for new team members; Identify and nurture future talent, contributing to development plans that support team progression; Oversee daily store operations, ensuring efficiency and alignment with brand standards; Act as a brand ambassador, consistently delivering the best possible experience for every customer; Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Requirements

Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment; Customer-Focused: genuinely enjoys engaging with customers and prioritizes their needs; Product Passion: genuine interest in the products and enthusiasm for sharing them with customers; Eager to Learn: open to feedback and seeks personal and professional development; Excellent Communication: clear, confident, and empathetic in customer and team interactions, able to give clear direction and constructive feedback; Adaptability & Flexibility: adaptable and responsive to changing priorities and customer requests; Comfortable working varied hours, including evenings, weekends, and holidays; Team Leadership: proven ability to organise and motivate teams in fast-paced environments to deliver high service standards; Analytical Thinking: understanding of key retail KPIs and how to use them to drive performance

Nice to have

English language skills

Benefits

25% staff discount across all H&M Group brands, available in-store and online; H&M Incentive Program (HIP)