Deployment Strategist Lead, Future Platforms | Housing

As an Deployment Strategist on the Future Platforms team, you'll help found and scale a critical new function at EliseAI: taking our future platform products from early customer promise to live, adopted, business-impacting deployments. This is a cross-functional, high-autonomy role that centers on strategic execution, with real influence over the product and the motion around it.

Responsibilities

Own engagement success end-to-end: Serve as the primary driver of customer deployments from late-stage sales handoff through launch and post-launch stabilization; ensure outcomes, timelines, and stakeholder alignment; Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product constraints, and adoption choices; Run the execution motion: Hold a full book of concurrent deployments at different stages; coordinate internal teams and client stakeholders; keep cadence, risk tracking, and launch readiness current on every one without dropping threads; Run the execution motion: Maintain multi-threaded project plans under ambiguity; coordinate across internal teams and external stakeholders; create clear operating cadences, risk tracking, and launch readiness; Configuration and launch: Collaborate with product operations, engineering, and training teams to drive product configuration, data migration, launch, and successful adoption; Support change management: Partner with client leadership on communicating the change through their organization, and identify where workflows or incentives need to shift for adoption to stick; Inform product development: Bring net-new workflow and product requirements to Product/Engineering, grounded in scoping learnings, customer input, and real-world usage; Contribute to the playbook: Feed lessons from engagements into the processes and templates that improve speed and quality as we scale; Support sales and expansion: Participate in later-stage sales and pre-sales discovery to set up successful engagements; help scope realistic engagements and identify follow-on opportunities; Attract top-tier talent to join our driven team

Requirements

Founder-minded leader who takes pride in getting complex enterprise deployments live and keeping them healthy; 5–8 years running enterprise software implementations, platform migrations, or technology transformation programs, for example implementation and delivery roles at enterprise SaaS companies, technology consulting, or systems integration; Demonstrated track record of taking enterprise deployments live: you can speak to specific implementations you’ve owned, the obstacles you hit, and how you got to launch; Strong technical intuition, demonstrated by STEM degree or equivalent technical background; Proven ability to take ownership and operate autonomously with strong judgement in fast-paced, ambiguous environments; Proven ability to independently manage complex projects end-to-end in a client facing setting; Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders; Ability to operate creatively and flexibly while maintaining sharp attention to detail; Willingness to travel ~2x per month for ~2-3 days; Willingness to work in person at our office 4-5 days a week

Benefits

Equity in the company; Medical, Dental and Vision premiums covered at 100%; Fully paid parental leave; Commuter benefits; 401k benefits; Fitness & home services stipend to cover part of your expenses; Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office; Unlimited vacation and paid holidays; Relocation packages