Deployment Success Manager

Deployment Success Managers own our clients' post-go-live operational success on ValonOS: part operator, part client strategist, part data investigator, and part executive translator. You develop a deep understanding of each client's business and operating model, how ValonOS is configured for them, and what "doing the job correctly" looks like in practice. Then you co-develop solutions with clients to close gaps—in process, training, configuration, or product—and stay accountable until the client's operators are running sustainably and the business outcome is measurable.

Responsibilities

Builds and monitors operational health dashboards (in partnership with analytics) from go-live onward, using data to identify where clients are struggling to complete work correctly, timely, or efficiently; Investigates root causes through data and direct shadowing—training gaps, visibility issues, process debt, product gaps—and drives resolution instead of documenting problems; Facilitates client development of new SOPs and operating processes that fully leverage ValonOS; patches understanding gaps with Implementation and escalates product holes to R&D through ProdOps; Operates as a proactive safe-hands backstop when needed so client operations do not fail while permanent fixes are built. Clients ultimately own their outcomes; your job is to minimize thrash and drive durable success; Owns the ongoing business-unit-level client relationship: regular business updates, executive business reviews, and escalated concerns; Develops and maintains staffing models grounded in ValonOS data and each client's operating model—identifying over- or under-staffing and partnering with commercial leads on right-sizing; Drives adoption of new products and surfaces upsell opportunities—loan/FTE growth, AI products, and expanded ValonOS usage—working closely with Product teams on rollout playbooks; Serves as the two-way conduit between clients and R&D: performing discovery, surfacing gaps and feedback, and ensuring successful adoption of shipped features

Requirements

A track record of driving operational outcomes in complex environments: strategy consulting, banking, product or business operations, past startup experience; Strong analytical and quantitative horsepower. You can decompose ambiguous operational problems and find the levers that matter; Practical comfort with technical tools. You do not need to be a professional engineer, but you should be the kind of person who will use SQL, data, and AI tooling answer questions yourself; Demonstrated AI fluency—not "I've used ChatGPT," but evidence you restructure workflows around AI and coding agents; Clear, calibrated communication with technical and non-technical stakeholders—from operators to C-suite; Ownership maturity: you move quickly with incomplete information and stay accountable when the answer changes; Bachelor's degree required; Curiosity, horsepower, and the ability to learn a complex, regulated industry quickly are required

Nice to have

Background in mortgage servicing, financial services, healthcare, government, or another regulated, operationally intense industry; Prior exposure to post-implementation success, workflow design, staffing model development, or business reviews at scale

Benefits

Competitive salary range of $130K-$180K; meaningful stake in the company via equity; 401k plan; comprehensive medical, dental, & vision benefits; pre-tax commuter benefits for public transportation, rideshare services, and parking; company-wide orientation and learning & development opportunities with regular review cycles featuring 360 degree feedback; quarterly budgets for team and company outings; flexible paid time off, sick days, and 11 company holidays; 12 weeks fully paid baby bonding time for birthing and non-birthing parents