Digital Sales Manager

We are looking for a Digital Sales Manager to lead a complex digital sales organization across three interconnected streams: Outbound Campaign-based Sales/inside Sales, Specialist/Collaborative Sales, and Digital Self-service Channels. You will drive performance across telesales campaigns, specialist support to field sales, and online sales channels, ensuring efficiency, conversion, and continuous optimization. In this role, you will combine a strong analytical and data-driven mindset with managerial leadership, overseeing both internal teams and external partners within a highly performance-oriented environment.

Responsibilities

Lead a structured sales organization across multiple locations (Milan, Bologna, Tuscany); Directly manage a layer of team leaders (manager of managers) responsible for operational teams; Drive sales performance through outbound campaigns, managing the full funnel (contacts, conversion, productivity, ROI); Oversee external vendors and telesales providers, ensuring efficiency, quality, and alignment with internal standards; Implement and monitor a data-driven sales model, leveraging KPIs, dashboards, and analytics to optimize performance; Strengthen a collaborative selling model, working closely with other sales channels to increase share of wallet; Develop team capabilities, particularly among junior managers, bringing structure, discipline, and scalable processes

Requirements

Degree in Business, Economics, Engineering, or equivalent; 8-10 years of experience in sales management roles, preferably within digital sales / inside sales / telesales, structured outbound campaign environments, and B2B contexts with high-volume, fragmented customer bases (SMBs / prosumers); Proven experience as a manager of managers, leading structured teams; Strong experience in sales funnel management, campaign performance, and conversion optimization; Advanced analytical capabilities and strong data-driven mindset; Experience managing external vendors and outsourced sales teams; Ability to work across different sales models: efficiency-driven outbound and collaborative selling; Fluent English and Italian; Growth mindset; Entrepreneurship; Innovation; Inclusion

Nice to have

Exposure to digital/self-service sales channels (e-commerce, online funnels) is a plus

Benefits

Light Friday - no work on Friday afternoons; Wellbeing Digital Wallet: from €3,850 per year; Hybrid work flexibility with autonomy over when to come into the office; Tailored learning paths and concrete development opportunities; Inclusive workplace built on trust, collaboration, and the value of diverse perspectives; Impact: create value for people, businesses, and communities through digital technology