Director, Engagement - East

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Director to build and lead a multi-layered team within our growing Engagement org that helps the world's top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and built and scaled the teams — and the leaders — that deliver it, and knows that real transformation is designed and managed. You will own the adoption and long-term success of an entire vertical (e.g., Enterprise Firms, East or Mid-Market Corps, West) — leading a team of Engagement Associates, Managers, and Senior Managers who build the relationships and define the outcomes, while you reserve yourself for the most strategic accounts and C-suite relationships as the senior strategic advisor who ensures Legora becomes an embedded part of how legal teams operate.

Responsibilities

Lead the post-sale customer experience for a vertical, owning onboarding, adoption and long-term value realization; Define the engagement model for your vertical, setting the standard for team design of client adoption playbooks; Build operating rhythms including portfolio and pipeline reviews, health inspection, and coaching cadences; Coach the team, including other people managers, to act as strategic advisors; Set the standard for structured operating cadence including success plans, enablement, stakeholder check-ins, training and value reviews; Partner with Leadership and orchestrate engagement from cross-functional teams across your vertical; Partner with GTM leadership on key commercial moments and identify expansion opportunities; Translate vertical-level feedback into action by collaborating with Leadership, Product, Engineering, and Marketing to shape roadmap, positioning, and enablement

Requirements

Consulting or transformation background with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations and building and leading the teams and leaders that deliver them at scale; Experience building standards and operating rhythms that scale tailored, client-level transformation roadmaps and adoption plans across a vertical and steering them to measurable outcomes; 10+ years in management consulting, customer success, account management, or a related field, with 5+ years managing client-facing teams, including other managers and team leads, ideally with exposure to high-growth B2B SaaS or Legal Tech; Track record of owning adoption, retention, and satisfaction across a vertical of enterprise clients and senior stakeholders, and of developing the people and leaders who deliver those outcomes; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong operational discipline and ability to build inspection frameworks and run tight rhythms; Excellent communication skills and strong executive presence in written, verbal, and interpersonal contexts; trusted in the boardroom with C-suite and legal leaders, coach your team and leaders through them, and roll up your sleeves with hands-on teams; High EQ with judgment on when to listen, advise, coach, act, or step in; A love of fast-paced, early-stage environments where you build the playbook, the team, and the function; Deep data fluency and ability to read portfolio metrics and account health with rigor to drive decisions

Nice to have

Exposure to high-growth B2B SaaS or Legal Tech

Benefits

Global collaboration; Competitive package; Meaningful work; In-person environment at Union Square office with company provided lunch daily; Medical, Dental & Vision; Multiple medical plan options through Aetna and Kaiser Permanente; HSA or Healthcare FSA; Dental plans via MetLife; Vision plans via Vision Care; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership; Pre-tax commuter benefits; Life Insurance + STD/LTD; 401(K) with generous company match; Unlimited PTO; Robust voluntary benefits including identity protection, legal coverage, and pet savings programs