Director, Patient Support Programs (PSP)

LivaNova is seeking an experienced and strategic leader in Patient Support Programs (PSP). This role is responsible for the oversight and advancement of patient and provider services ensuring continuity of care for patients and seamless coordination with healthcare providers (HCPs). The team will focus on patient-facing services, providing personalized assistance throughout the therapy journey including product education, benefits navigation, scheduling support, and post-implant follow-up. The team will focus on supporting healthcare providers through services, such as battery longevity calculations, end-of-service notifications, and device tracking updates. The Director will lead a high-performing organization, drive operational excellence and data analytics, and collaborate cross-functionally to deliver impactful, compliant, and patient-focused services.

Responsibilities

Develop and execute strategic initiatives aligned with organizational goals; Create and manage dashboards to ensure proper metrics are in place throughout the organization; Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance and benefits verification; Collaborate with external partners including healthcare providers and payors; Lead and manage the team, fostering a culture of accountability, collaboration, and excellence; Recruit, onboard, and develop talent; Manage budgets and resources effectively; Stay current with industry trends, regulatory changes, and best practices; Ensure SOPs, training, and compliance standards are met across all patient-facing operations; Develop and enforce policies that ensure compliance with HIPAA and other healthcare regulations

Requirements

10+ years of experience in healthcare-related Patient Support programs; 10+ years of progressive leadership and team management experience; 4+ years of experience within the medical device or pharmaceutical industries; BA/BS degree in a related field; Strong background in managed care, case management, reimbursement, and health insurance; Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; Exceptional written, verbal, and presentation skills; Strong problem-solving abilities within complex and compliance-regulated operations; Demonstrated ability to influence, lead, and collaborate across teams

Benefits

Discretionary annual bonus; Health benefits – Medical, Dental, Vision; Personal and Vacation Time; Retirement & Savings Plan (401K); Employee Stock Purchase Plan; Training & Education Assistance; Bonus Referral Program; Service Awards; Employee Recognition Program; Flexible Work Schedules