Director Performance Excellence

Performance Excellences services, within the Enterprise Consulting Group (ECG), include identification of opportunities, formal projects, associated continuous improvement training and coaching, and consultation with senior leaders as to strategic alignment / prioritization of improvement efforts. The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership. Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies.

Responsibilities

Provide management of large scale, high priority performance improvement initiatives, including assessment of existing processes, identification of improvement opportunities, implementation of measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment; Provide leadership and identify strategic and operational project opportunities across the enterprise; Play a key role in the development and maintenance of methodology and approaches, and support continuous improvement enterprise wide; Manage and leverage relationships with site, area, and functional leaders; Lead the development of the service offering by challenging teams and leaders to improve how value is delivered through healthcare operations, balancing cost, quality, and service; Collaborate with ECG leaders to ensure alignment and coordination of projects and initiatives, and contribute to ECG's strategic vision and objectives; Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors; Create and execute change management plans to ensure successful adoption of solutions and redesigned work; Communicate progress to leadership teams regarding implementation and value delivered of all projects and strategies, and lead project teams to meet targets on schedule and within budget; Perform human resources responsibilities for staff, including interviewing and selection, promotions, staff development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and employee morale; Develop and recommend operating and capital budgets and control expenditures within approved objectives; Adhere to the organization's Code of Ethical Conduct and ensure compliance of personal and supervised employees' actions with applicable policies, regulations, and laws

Requirements

Bachelor's degree in healthcare administration, Business Administration, or a related field; 7 years or more in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background facilitating business transformation and large-scale Performance Improvement Initiatives; Includes 3 years of management-level experience; Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change; Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements; Strong understanding of operational excellence principles and tools; Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives; Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels; Strong analytical and problem-solving abilities, with a data-driven mindset

Benefits

Base compensation within the listed pay range; Premium pay such as shift and on-call pay; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and financial wellness programs; Educational Assistance Program