E-Commerce & Sales Operations Executive, Hair Professional

This position is responsible for the commercial and operational management of field sales operations and e-commerce channels. The role analyzes sales, order, stock, customer, and channel performance to identify risks and growth opportunities, while ensuring the end-to-end management of product, pricing, campaign, and performance processes across e-commerce marketplaces. Working closely with Sales, Marketing, Finance, and Supply Chain teams, the position contributes to new tools, processes, and commercial opportunities that improve operational efficiency, increase e-commerce penetration, and drive conversion.

Responsibilities

Contribute to trade marketing and e-commerce strategies across traditional trade, e-commerce, B2B, and selective retail channels.; Preparing reports and analysis on channels, contributing to sales (weekly, monhtly, yearly); Develop new channels and businesses to increase e-commerce penetration; Combine multiple data sources to conduct advanced sales and channel analyses, identify trends, performance gaps, and growth opportunities, and support data driven decision making.; Coordinate product, campaign, stock, content, and visibility activities across digital and selective retail channels.; Develop channel-specific commercial plans and activations to support sustainable growth.; Analyze channel performance, market trends, competitor activities, and customer behavior to identify opportunities and recommend commercial actions.; Support sales teams and distributors in the effective use of digital sales tools and commercial applications.; Collaborate with Sales, Marketing, Finance, and Supply Chain teams on performance reporting, business reviews, and operational improvements.; Communicate effectively with internal departments to ensure customer needs and objectives are delivered on in a timely and efficient manner.

Requirements

Bachelor’s degree in Business Administration Economics, Industrial Engineering, Management Engineering, or a related field.; 4-6 years of experience in trade marketing, e-commerce, commercial marketing, sales, or business development, preferably within FMCG, cosmetics, professional beauty, retail, or distribution.; Good understanding of multi-channel sales processes, with hands-on experience in e-commerce marketplaces, B2B sales platforms, or selective retail channels, including marketplace management panels.; Advanced Excel and reporting skills, with the ability to translate commercial data into actionable insights and growth opportunities.; Strong communication, presentation, and stakeholder management skills, with the ability to communicate effectively at senior management level.; Advanced written and spoken English.; Willingness and ability to travel as required.

Benefits

Diverse national and international growth opportunities; Global wellbeing standards with health and preventive care programs; Gender-neutral parental leave for a minimum of 8 weeks; Employee Share Plan with voluntary investment and Henkel matching shares