EEA Senior Specialist , Account Managenent

Based in Amsterdam, this 12-month fixed-term role will see you manage a focused portfolio of direct merchants across the EEA. You'll work with online businesses across sectors such as retail, money transfer and fashion, with relationships spanning key markets including Germany, France, Spain, Portugal and the Netherlands. You'll be the trusted advisor and main point of contact for your merchants, helping them navigate product and platform questions, shape stronger payments strategies and unlock new opportunities for growth. This is a post-sales growth role: you'll protect and deepen existing partnerships while identifying where Checkout.com can create more value through product adoption, payment performance, commercial insight and expansion.

Responsibilities

Own high-touch relationships with a focused portfolio of established merchants mostly across the EEA region, primarily supporting online businesses across markets such as Germany, France, Spain, Portugal and the Netherlands; Act as the main point of contact for merchant queries across Checkout.com's products and platform; Understand each merchant's business model, revenue drivers and priorities, then turn that knowledge into clear account development plans; Identify and lead cross-sell, upsell and expansion opportunities across Checkout.com's products, value-added services and partner network; Act as a payments consultant, helping merchants improve performance and shape a comprehensive payments strategy across their markets; Use data, forecasting and commercial modelling to diagnose performance, identify risks, uncover growth opportunities and build credible recommendations; Lead commercially thoughtful pricing and negotiation conversations that balance merchant value with sustainable outcomes for Checkout.com; Coordinate merchant projects and internal workstreams, working closely with teams such as Sales, Product, Solutions Engineering, Integration, Risk, Legal and Support; Bring the voice of the merchant into internal discussions, build strong rapport across cultures and help improve how we manage, grow and support our merchants

Requirements

3+ years' experience in B2B Account Management, Relationship Management or a similar commercial role; Strong written and verbal English is essential; A strong commercial mindset, with evidence of identifying growth opportunities, expanding existing relationships and delivering measurable customer or revenue impact; Experience managing strategic or complex accounts, building trusted relationships and navigating multiple stakeholders across different markets; Strong commercial judgement, including the ability to understand revenue drivers, discuss pricing and identify where value can be created; An analytical mindset and comfort working with performance data, forecasting and commercial modelling; Clear, adaptable communication, strong collaboration skills and the ability to build rapport across cultures; The ability to prioritise across multiple accounts, manage risk and keep important work moving in a fast-paced environment

Nice to have

Payments or FinTech experience is a strong advantage; Experience in a high-growth start-up or adjacent technology environment is also relevant; German, Spanish or Italian language skills are a plus

Benefits

Competitive base salary; Meaningful base-to-variable incentive mix; Generous commission upside; Hybrid working model with flexibility, with three days per week in the office