Electronic Services Specialist - Card

The main purpose of this job is to support Commercial Contract clients in a variety of ways in including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes. Work Schedule: Monday - Friday, 8:00 am to 5:00 pm.

Responsibilities

Complete both credit support and onboarding tasks; Assist with the underwriting of applicants for clients, while ensuring compliance of all risk and regulatory guidelines, including but not limited to SOX controls, Reg B, CIP, PATRIOT Act, Beneficial Ownership, CRA; Complete verification of the credit process to ensure document integrity; Notify clients within regulatory timeframe regarding account status: approval, decline, and counteroffer; Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liability; Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments; Research, build and verify additional card requests to client specifications; Respond accurately to external and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs); Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email; Work independently to research and address complex tasks and issues through the utilization of industry knowledge and experience; Perform other duties as assigned

Requirements

Clear understanding of the complexities of the card products and systems used to research and navigate daily tasks; Strong understanding of regulatory and compliance requirements; Ability to analyze multiple and diverse sources of information before moving to a solution and exercise sound judgement when making decisions; Show good judgement in maintaining priorities related to both Credit Support and Onboarding responsibilities; Exercise sound judgement when making decisions; Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills; Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities; Ability to remain adaptable and resilient to situations with an optimistic outlook aligned with culture and Core Values; Advanced ability to navigate computer systems effectively; Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook; General understanding of computer systems and applications; 2+ years related banking and/or card industry experience required

Nice to have

Associate’s degree or equivalent combination of education and experience

Benefits

Employer sponsored health, dental, and vision insurance; 401(k); Life insurance; Paid vacation; Paid personal time; Career development; Education assistance; Voluntary supplemental benefits