Engagement Manager, Canada

The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with Legora.

Responsibilities

Lead post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Enterprise firms or corporates; Design each client’s adoption playbook; Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve; Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success, maintaining end-to-end account context and coordination; Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities; Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement

Requirements

A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations; Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes; 4 - 8+ years in management consulting, customer success, account management, or a related field; A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong program and project management skills; Excellent communication skills — written, verbal, and interpersonal; High EQ: you know when to listen, when to advise and when to act; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it; Comfort with metrics and driven by data, customer health, and outcomes over process

Nice to have

Exposure to high-growth B2B SaaS or Legal Tech

Benefits

Global collaboration with teams and clients domestic and internationally; Competitive package: comprehensive salary, benefits, and tools for success; Meaningful work: your efforts shape how thousands of lawyers use AI daily; In-person environment: Toronto office designed for ambitious builders