Engagement Manager - Mid-Market Corporates

Legora is redefining how legal work gets done. We're looking for an Engagement Manager to own adoption across a portfolio of mid-market corporate clients and help their in-house legal teams fundamentally change the way they work. You will own the adoption and long-term success of 15–20 corporate accounts: building the relationships, defining the outcomes and serving as the trusted adviser who turns Legora into an embedded part of how those teams operate.

Responsibilities

Lead the post-sale customer experience, owning onboarding, adoption and long-term value realisation for a portfolio of 15–20 mid-market corporates; Design each client's adoption playbook, including tailored change-management approach, stakeholder map and target outcomes; Execute against that playbook, sequencing initiatives from initial rollout to function- and enterprise-wide scaled adoption; Run adoption programmes in parallel across the full portfolio, holding the plan, milestones and risks for every account; Act as a strategic adviser who understands in-house legal priorities and surfaces high-impact opportunities; Drive sustained value through structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success; Partner with GTM on key commercial moments to ensure seamless transitions and identify expansion opportunities; Translate customer feedback into action by collaborating with Product, Engineering and Marketing; Build reusable playbooks, templates and enablement material from what works

Requirements

A minimum of 5 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical; A strong project management skillset; A consulting or transformation background with a demonstrated track record of designing and delivering change-management programmes inside complex organisations; Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes; A track record of driving adoption, retention and satisfaction with corporate clients and senior stakeholders; Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Excellent communication skills — written, verbal and interpersonal; High EQ: knowing when to listen, when to advise and when to act; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it; Fluency with metrics and driven by data, customer health and outcomes over process

Nice to have

Experience overseeing complex rollouts and adoption programmes at corporates