Enterprise Account Manager, Platforms

As an Enterprise Account Manager, Platforms in Toronto, you will educate and lead our partners through continuous growth on the Adyen for Platforms solution. The focus will be on global SaaS platforms and E-Commerce marketplaces who give access to a range of merchants and individuals; so you're not only building long lasting relationships, but also help activate new revenue streams through Adyen's solutions beyond payments processing.

Responsibilities

Strategic consultation: act as the human dimension of Adyen's product, delivering expertise, education, and payment guidance to customers; Position Adyen as a trusted partner and use data to tell compelling stories; Project management: prioritize and execute on short and long term projects with varying timelines across multiple accounts; Commercial acumen: drive commercial discussions with customers while meeting strategic and financial targets for assigned accounts; Relationship management: build strong customer relationships, navigate their organizations to align external and internal stakeholders, and work collaboratively across cultures and time zones; Feedback: be the voice and champion for your customer internally and serve as a feedback loop; Educate and lead partners through continuous growth on the Adyen for Platforms solution; Focus on global SaaS platforms and E-Commerce marketplaces

Requirements

4+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side; 5+ years of experience in a client-facing, commercial role with a strong background in complex enterprise software, technical infrastructure, or financial services; Experience working within payments, financial services, marketplaces, or SaaS platforms; Enjoy engaging others and developing strong working relationships at all levels of management; Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions; Skilled in leveraging business acumen and analytical abilities to strategically assess and help reach client goals; Comfortable synthesizing complex data sets and using data to tell a story; Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results; Full professional written and verbal proficiency in English; Some domestic and international travel required; Based out of the Toronto office

Nice to have

Other languages are a plus

Benefits

Additional equity component; Opportunities to level up skills through the AM Academy