Field Applications Engineer – Special Programs

TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small form factor radio products to fully integrated solutions. Our Business Development Team is seeking a Field Applications Engineer - Special Programs (FAE). You would serve as a primary technical point of contact for TrellisWare’s customers. In support of the Business Development Team and the overall business growth of TrellisWare, the FAE supports capture of new business and ongoing customer relationships by providing technical expertise to include advising and/or performing customer integration projects, giving new product and capability demonstrations, and providing on-site subject matter expertise during large-scale field exercises.

Responsibilities

Serve as a primary technical point of contact for TrellisWare’s customers; Provide pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely; Provide customers with custom-tailored communications solutions for their specific systems; Generate new applications of our products for customers by collaborating with end users, vendors, and the internal product development team; Identify customer issues with TrellisWare products and features and work closely with the customer to resolve those issues; Adapt standard TSM product offerings to a specific customer use case; Provide input and guidance on implementation of TSM to meet their mission requirements; Provide technical support for customers to help them understand the more advanced features of TrellisWare’s products to accomplish complex use cases; Identify risks in fielded products or products under development that would negatively impact the customer; Support the product development process by providing Voice of the Customer (VoC) input, capturing customer's expectations, preferences and aversions; Communicate needed feature changes or updates to Product Management Team; Communicate customer issues and feedback on field operation of TrellisWare products to all stakeholders, including both successful and unsuccessful systems integrations and product operability; May provide workaround solutions; Provide lessons learned in the field as customers use TrellisWare products in real-time and translate the use case to the appropriate TW Team for design/development improvement; Clarify customer expectations of TrellisWare products and use case profiles to help TrellisWare Teams design and develop products and documentation that meet customer needs and expectations; Provide consultation and technical support to sales and business development leads in securing new business, field troubleshooting of products and integrations, performing demonstrations, and contributing to trade show booth customer interactions; Conduct field demonstrations, product training, integration with 3rd party accessories (such as antennas, headsets, power sources, cameras, microphones), applications (voice, IP data, video, etc.) and product documentation; Craft and deliver technical presentations of TrellisWare offerings to new and existing customers; Develop relationships with team members built on trust and respect; Perform other related duties as assigned; Advise internal TrellisWare teams such as product development and engineering about industry trends and customer needs that may lead to product enhancements or new product development; Provide Voice of the Customer (VoC) inputs based on field experience and customer feedback

Requirements

Four-year technical degree or military related service experience equivalent; Minimum of 7 years of related experience in the market or technology segments identified; Demonstrates track record in fielding, integration, and troubleshooting networked communications products; Known track record of communication system deployments in the applicable market segment(s) is a must; Strong understanding of IP data including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols and the best methods for transfer over data pipe; In-depth understanding of Military and Public Safety tactical network infrastructure; Demonstrated familiarity with wideband networked military and commercial communication products and government contracting; Understands the military communications markets and their deployment practices including Public Safety, USSOCOM, Army, Navy and Air Force as well other government agencies and the tactical communications products they use; Demonstrated strong documentation skills and proficiency with PC office applications; Ability to seamlessly integrate communications products with other customer systems and maximize network performance; Knowledge of electrical and mechanical integration for when customers decide they want to integrate radios into cars, or aircraft, or ships, etc.; Ability to understand complex communication and engineering concepts and explain them to customers in simple, understandable ways; In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack and embedded radio products; Ability to analyze, troubleshoot and fix network performance issues through monitoring and troubleshooting systems; Ability to work independently, demonstrated initiative, and ability to interact with a variety of engineering development teams, acquisition/procurement specialists and communications and/or networking product users; Demonstrated professionalism in customer-facing field events; Strong collaborative drive and interpersonal skills; Strong initiative, proactive work ethic and prioritization skills; Trustable judgement and analytical problem-solving skills; Effective execution and decision making; Champion of change and innovation; Strong written and verbal communication skills; Ability to travel 50-75% domestically and internationally; U.S. Citizenship Required; An active Secret security clearance (or higher) or the ability to obtain one; Must have U.S. passport or obtain one within three months; Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm's length, stoop, kneel, and crouch, talk and hear; Regularly required to sit and stand for extended periods of time; frequently required to use office equipment such as PC, printer, telephone, etc.; Able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; Able to travel internationally on commercial airlines

Nice to have

10+ years of relevant experience preferred; Experience in US Special Forces, US Military, and/or commercial specialty communications communities are highly desired