Field Service Engineer

Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH.

We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.

As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines.

Responsibilities

Providing technical support to customers via on-site, telephone and email.; Performing on-site troubleshooting, preventive maintenance and repairs.; Evaluating malfunctioning instruments and preparing estimates for the cost of repair.; Performing factory calibrations (ISO 17025, if required).; Provide on-site training to the customers; Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.; Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.; Attending all necessary Anton Paar service trainings for the relevant product lines.; This position requires up to 70% travelling time.

Requirements

Good communication skills and strong customer service skills are a must for this position.; Direct experience in the analytical instruments field is a plus.; This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision.; This position requires minimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline.; The ability to work with electronic schematics, test equipment’s, and tools for repairs is required.; Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments.; Must maintain a valid driver's license and passport.