Fraud Investigator (12-month FTC)

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care. As a Fraud Investigator you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

Responsibilities

Monitor the risk alert queue and identify high risk behaviour within the business portfolio; Conduct fraud investigations within service level agreements to reduce potential revenue losses; Attain a thorough understanding of GoCardless’ product, policies and processes

Requirements

some experience in a fraud investigations role or similar; use logic and reasoning to separate legitimate behaviour from suspected illicit activity; understand the implications of new information for both current and future problem-solving and decision-making; use written English skills to strike the right tone with internal and external stakeholders; driven by initiative, understand the impact of every decision you make on our merchants; results-focused: can prioritise, organise, and show initiative and willing to get the job done

Benefits

Wellbeing - stay healthy with dedicated support and medical cover; Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period; Adaptive Working - allows you to work flexibly, around your lifestyle; Parental leave - to suit everyone embarking on life's great adventure; Learning Budget - lead your own development with an annual learning budget; Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)