Front Office Representative

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Inpatient team! A Front Office Representative is responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. Schedule: Monday through Friday, 8am-4pm. Pay rate $15.51/hr.

Responsibilities

Performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments; Enters and retrieves consumer data from HMS system accurately; Maintains inventory of office and program supplies; Completes general office filing duties; Performs consumer billing requirements; Support staff with consumer intake and discharge process, special projects, along with staff meetings as needed; Is expected to perform duties within broad guidelines demonstrating some initiative and independence; Responsible for creating and maintaining spreadsheets and databases including client fees, client authorizations and clinic productions, as assigned by the Program Director; Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.; Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error; Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staff; Performs general clerical duties for the clinic as requested/assigned by Program Coordinator, Director of Nursing, and/or Program Director; Assists CSR Supervisor with completing monthly administrative audits; Submits/coordinates work orders with Purchasing/Facilities department for site; Acts as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely manner; Outside shopping as necessary for supplies or equipment needed; Answers phones and forwards calls or messages appropriately

Requirements

High school Diploma or G.E.D. required; Requires prior clerical and/or customer service experience; Consideration given for course work in lieu of part of the experience requirements; Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs/requirements of the clinic; Required to maintain personal auto insurance per SBH guidelines

Nice to have

Completion of a Medical Assistant training program; Certified Medical Assistant; 1 year prior clerical and/or customer service experience, preferably in a behavioral health setting

Benefits

3 weeks of PTO in your 1st year of employment, with increased accruals after continued service; 10 paid holidays; Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees; 40% company match up to a 10% deferral into your retirement account; Career development opportunities with internal promotion culture; Tuition reimbursement program and discount degree programs; Employee Assistance Program, Health & Wellness and much more